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Breast Pumps FAQ

sleeping baby

Breast pumps are now available online!

Use our convenient online form to order your pump.

Commercial health providers are now required by law to allow breast pumps as a covered expense for lactating women. There is some variation around co-pays and model availability, depending on your health insurance carrier and plan.

Please note: Not all insurance plans provide coverage for breast pump purchases. It is your responsibility to verify eligibility and coverage with your insurance plan. Hometown Medical Equipment verification of benefits is never a guarantee of coverage.

Below are some common questions about ordering breast pumps, the Affordable Care Act, and other information that you may find helpful.

Legislation

What’s the new legislation about breast pumps?

The U.S. Department of Health and Human Services (HHS) has adopted guidelines for several woman-specific health services to be covered by health plans. These services include “breastfeeding support, supplies, and counseling.” According to the HHS Web site www.healthcare.gov, “Pregnant and postpartum women will have access to comprehensive lactation support and counseling from trained providers, as well as breastfeeding equipment.” The Web site adds: “Breastfeeding is one of the most effective preventive measures mothers can take to protect their health and that of their children. One of the barriers for breastfeeding is the cost of purchasing or renting breast pumps and nursing-related supplies.”

What does this legislation mean?

This means that commercial health insurance providers are now required by law to allow breast pumps as a covered expense for lactating women.

Ordering Details

How do I get a breast pump from Hometown Medical Equipment?

When it comes to helping customers get their supplies, we will make the experience as easy and hassle-free as possible.
You can place your breast pump order using our convenient, online form. Click tab to Order Breast Pump Today! Order your
breast pump today!

Which breast pumps are available from Hometown Medical Equipment?

The following breast pumps are available from Hometown Medical Equipment:
  • Medela Pump in Style® Advanced Breast Pump
  • Spectra S2 Breast Pump
  • Ameda Finesse Breast Pump
  • Lansinoh Smart Breast Pump

WHICH BREAST MILK STORAGE BAGS ARE AVAILABLE FROM HOMETOWN MEDICAL EQUIPMENT?

The following breast milk storage bags are available from Hometown Medical Equipment:
  • Medela Milk Storage Bags
  • Lansinoh Milk Storage Bags
  • Kiinde Milk Storage Bags

What’s the best way to contact Hometown Medical Equipment about the status of my breast pump order?

You can contact Hometown Medical Equipment at 706-507-2222 or email info@htmeq.com or Toll Free 844-260-9280.

HOW LONG CAN I RECEIVE BREAST PUMP SUPPLIES?

Breast pump supplies are usually covered for up to 36 months after the birth event.

***If you received your breast pump from another company, and need supplies, contact us for more information.

What are the advantages of ordering my breast pump through Hometown Medical Equipment?

Our ordering process is simple. Hometown Medical Equipment handles contacting your health insurance provider. After all paperwork is completed, your breast pump is shipped to you with no out-of-pocket expense. There are no “extra charges” and all of our breast pumps are either battery capable or come with a battery pack and batteries! We will also provide you with monthly supplies and extra parts needed for your pump at no additional expense! Please allow 1-2 business days to process and 2-5 business days shipping to your home.

HOW SOON CAN I ORDER A BREAST PUMP?

You may order your breast pump at any time during your pregnancy or postpartum. However, Tricare policy states you receive your breast pump and/or supplies in the third trimester of pregnancy. We will process your order, and ship per Tricare policy. 

DO I NEED TO GET A PRESCRIPTION FROM MY DOCTOR/PROVIDER BEFORE I PLACE MY ORDER?

No, but we need to have a copy of your prescription on file prior to your order being shipped. If you have a prescription, you can scan and e-mail to info@htmeq.com. If not, a Hometown Medical Equipment Customer Care Specialist will help you reach out to your healthcare provider during the order verification process.

HOW SOON WILL I RECEIVE MY BREAST PUMP AFTER PLACING MY ORDER WITH HOMETOWN MEDICAL EQUIPMENT?

After all your paperwork is processed, usually in about 1-2 days, you order will ship and you can expect your shipment within 2-5 business days via USPS priority mail. All initial breast pump orders will require a signature from someone 18yrs of age or older when delivered.

CAN I RETURN MY BREAST PUMP?

No, breast pumps are a personal care item, and therefore they non-returnable.

WHAT IF I WANT A BREAST PUMP THAT’S NOT LISTED AS AVAILABLE THROUGH HOMETOWN MEDICAL EQUIPMENT?

Hometown Medical Equipment only offers the top breast pump brands and models. If you’d like another brand or model, please give us a call and we will check to see if we are able to get your model.

WHAT IF MY BREAST PUMP IS DEFECTIVE?

Warranty is subject to manufacturer’s guidelines for each respective type of breast pump. As always, Hometown Medical Equipment will back our customers and help mediate issues to allow you to have a wonderful experience. For any questions regarding the maintenance of your breast pump, please call the manufacturer’s number listed with the product information.

GENERAL FAQ

HOW SOON SHOULD I EXPECT MY ORDER TO ARRIVE from HOMETOWN MEDICAL EQUIPMENT?

Customers will receive their order requests within 2-5 business days after placing order via USPS priority mail.

WHAT IF I NEED THIS EQUIPMENT, BUT I DO NOT HAVE A PRESCRIPTION?

Contact Hometown Medical Equipment, and we will assist you in obtaining a prescription from your healthcare provider for your equipment needs. Call us at (706) 507-2222.

HOW DO I MEASURE FOR THE PELVIC SUPPORT STRUT SYSTEM?

Please review the sizing guide at https://www.mamastrut.com/sizing-care.